Privacy Policy

At Flowcode, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Information You Provide

• Account information (name, email, password)
• Business information (company name, industry)
• Payment information (processed securely by our payment providers)
• Content you upload to our platform
• Communications with our support team

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• QR code scan data and analytics
• Usage data and interaction with our services
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our platform
• Business transfers: In connection with mergers, acquisitions, or sales
• Legal requirements: When required by law or to protect our rights
• With your consent: When you explicitly agree to sharing

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• SOC 2 Type II certification
• Access controls and authentication measures
• Employee security training

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Opt-out: Opt out of marketing communications
• Restrict processing: Request limitation of data processing

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other legally approved mechanisms.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. GDPR Compliance (EU Users)

For users in the European Economic Area, we process personal data under lawful bases including consent, contract performance, legal obligations, and legitimate interests. You have the right to lodge a complaint with your local supervisory authority.

11. CCPA Compliance (California Users)

California residents have specific rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@flowcode.com
Data Protection Officer: dpo@flowcode.com
Address: Flowcode, 175 Varick Street, New York, NY 10014